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What happens next

  1. Our team reviews your request and verifies the details you provided.
  2. We contact you by email or by phone at +380 734 079 7292 within two business days.
  3. For bookings and tours we send a written confirmation stating the programme, route, services, total price, cancellation terms and insurance where applicable, as required by Law of Ukraine No. 324/95-ВР 'On Tourism'.

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Your rights and complaints

Nothing on this page restricts your statutory consumer rights under Law of Ukraine No. 1023-XII 'On Protection of Consumer Rights'. If you believe the information you received is inaccurate or misleading, or that a tour, price or availability was presented incorrectly, you may contact us first so that we can resolve the matter.

You may also complain to the State Service of Ukraine on Food Safety and Consumer Protection and may apply to the courts of Ukraine.

Your personal data is processed on a lawful basis under Law of Ukraine No. 3911-IX 'On Personal Data Protection'. You may request access to, correction or deletion of your data, or withdraw your consent, by writing to contact@travelgworld.com.