1. Data controller
travelgworld.com, LLC, 12 Rynok Square, Lviv, 79008, Ukraine, EDRPOU 32857482, email contact@travelgworld.com, phone +380 734 079 7292.
2. Data we collect
Booking and contact forms collect your name, email, phone number, travel dates, destination, number of travellers and message. We also log IP address, browser type and pages visited.
3. Purposes and lawful basis
We use data to answer enquiries, confirm and perform bookings, issue travel documents, meet accounting duties and prevent fraud, relying on your consent, contract performance and legal obligations under Law of Ukraine No. 3911-IX 'On Personal Data Protection'.
4. Cookies
Non-essential cookies, analytics and tracking tools run only after your prior consent, as required by Law of Ukraine No. 3911-IX 'On Personal Data Protection'.
5. Sharing and retention
Data is shared only with tour operators, insurers, hotels, payment and IT providers bound by confidentiality, and with authorities where the law requires. Records are kept no longer than needed for these purposes or as Ukrainian law requires.
6. Your rights
You may request access, correction or erasure, restrict or object to processing, withdraw consent and receive your data in a portable format. Write to contact@travelgworld.com; we reply within 30 days.
7. Complaints
Consumers may complain to the State Service of Ukraine on Food Safety and Consumer Protection and may apply to the courts under Law of Ukraine No. 1023-XII 'On Protection of Consumer Rights'. This policy does not limit your statutory consumer rights.