Cancellation and Refund Policy

This policy explains how cancellations, rescheduling, refunds and no-shows are handled for bookings made with travelgworld.com (LLC). It applies together with our Terms of Service and never limits your statutory consumer rights.

Cancellation deadlines

  • More than 7 days before the start of the service: full refund of amounts paid, less any non-refundable third-party fees disclosed at checkout.
  • Between 48 hours and 7 days before the start: refund of 50% of the service price.
  • Less than 48 hours before the start, or after it has begun: no refund, unless the law provides otherwise.

Refund eligibility

Approved refunds are returned to the original payment method within 10 business days of approval. Third-party charges already incurred on your behalf are not refundable. Nothing in this policy restricts your rights under Law of Ukraine No. 1023-XII 'On Protection of Consumer Rights'.

Rescheduling

You may move a booking once, free of charge, if you notify us at least 48 hours before the start and the new date falls within 12 months. A price difference may apply.

No-shows

If you do not appear at the agreed meeting point within 15 minutes of the start time and cannot be reached, the booking is treated as a no-show and is not refundable.

Weather and operational changes

If a service is cancelled by us because of severe weather, site closure, safety concerns or other circumstances outside our control, you may choose a full refund or a free reschedule. We confirm such cancellations as early as possible. Programme, price and cancellation terms are provided under Law of Ukraine No. 324/95-ВР 'On Tourism', and all offers are described accurately in line with Law of Ukraine No. 270/96-ВР 'On Advertising'.

How to cancel

Email contact@travelgworld.com or call +380 734 079 7292 with your booking reference. Cancellation takes effect when we confirm receipt. Booking data is processed under Law of Ukraine No. 3911-IX 'On Personal Data Protection'.

Complaints and dispute resolution

Send complaints to the contacts above; we reply within 10 business days. You may also complain to the State Service of Ukraine on Food Safety and Consumer Protection and apply to the courts of Ukraine under Law of Ukraine No. 1023-XII 'On Protection of Consumer Rights'.